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POLICIES AND PROCEDURES

  • Classes are reserved and paid for in advance through our online booking system. All reservations must be confirmed.

  • Life can get hectic, we get it! We request that any cancellation be made at least 8 hours prior to class (the “cancellation window”) to ensure that the class goes back onto your account for use at a later date. If you do not cancel before the cancellation window closes, you will be considered a late cancel and you will lose your class and/or incur a fee.

  • Coaches are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.

  • In the event a class is full, try the waitlist — it works! When a spot becomes available before the cancellation window closes, an email confirmation will be sent to let you know. Don’t forget, it is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties. Outside of the cancellation window, keep an eye on the schedule. We will not be able to automatically add you to the class, so grab that spot!

  • Safety is crucial, and therefore our trained coaches provide corrective touches during classes to ensure that clients are safe and maintain correct form.

  • While we love our community’s young and furry ones, unattended children and pets are not permitted in the studio.

  • Cleanliness is cool — clients are responsible for wiping down their machine after class.

  • Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange, and cannot be shared amongst clients.

  • Subject to any regulations, a valid debit or credit card must be on file for all active accounts. Should you wish to make a purchase with cash or other means of payment, please email your local studio manager to arrange.

  • Subject to any regulations, all credit card charges are subject to a three percent (3%) processing fee. To update your card on file to a debit card, please email your local studio manager.

  • CLUB LAGREE is not responsible for any bank overdraft fees that may occur.

  • In order to enhance our clients’ safety and experience, we may take video surveillance in our studios.

CONSUMER RIGHT TO CANCELLATION

You have the right to cancel your purchase of Club Lagree classes. Your right to do so may vary depending on the applicable laws of each state in which Club Lagree operates studios. As a result, please review the relevant state-specific terms and conditions, which are provided below. To cancel, e-mail your local studio.

CALIFORNIA

5-DAY CANCELLATION RIGHT: You, the buyer, may choose to cancel your purchase of Club Lagree classes at any time prior to midnight of the fifth business day after the date of purchase. To cancel your purchase, email your studio directly and give notice that, you the buyer, are canceling your purchase, or words of similar effect. Refunds are less any classes used during the 5 day cancellation right.

Cancellation of Purchases Requiring Payment of $1,500 to $2,501 or more:

  • Purchase Requires Payment of $1,500 to $2,000: If this purchase requires payment of one thousand five hundred dollars ($1,500) to two thousand dollars ($2,000) you have a right to cancel this agreement at any time prior to midnight of the twentieth (20th) business day after the date of this purchase, excluding Sundays and holidays.

  • Purchase Requires Payment of $2,001 to $2,500: If this purchase requires payment of two thousand one dollars ($2,001) to two thousand five hundred dollars ($2,500), you have a right to cancel this agreement at any time prior to midnight of the thirtieth (30th) business day after the date of this purchase, excluding Sundays and holidays.

  • Purchase Requires Payment of $2,501 or More: If this purchase requires payment of two thousand five hundred one dollars ($2,501) or more, you have a right to cancel this agreement at any time prior to midnight of the forty-fifth (45th) business day after the date of this purchase, excluding Sundays and holidays.

Additional Cancellation Rights: You may cancel your purchase and receive a refund if you move more than 25 miles from a Club Lagree location and Club Lagree is unable to transfer the balance of your unused classes to a comparable facility within 25 miles of your new residence. You must provide written evidence of your move. You may also cancel your purchase in case of death or disability. Club Lagree may require verification. If Club Lagree eliminates or substantially reduces the scope of the facilities that were available upon the date of your purchase, you may cancel the contract and receive a pro rata refund on the terms indicated above, except that Club Lagree reserves the right to make reasonable changes to the type or quantity of classes or equipment offered.